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Responsible Gaming Policy

1. Purpose and Commitment

Ventures Lab Malta Limited (the “Company”, “we”, “us”, or “our”) is committed to ensuring that gambling services are offered in a safe, transparent, and socially responsible manner.

This Responsible Gaming Policy sets out the measures implemented to support player protection, encourage responsible behaviour, and reduce the risk of gambling-related harm.

Gambling is intended to be a leisure activity only and should not be considered a source of income or a solution to financial difficulties.

This Policy applies to all users of the Company’s Services, including websites, mobile applications, and gaming platforms.

2. Regulatory Alignment

The Company applies responsible gaming standards in accordance with applicable regulatory requirements, including those issued by the Malta Gaming Authority (“MGA”), as well as relevant legal obligations concerning consumer protection and safer gambling.

Responsible gaming forms part of the Company’s wider compliance and governance structure.

3. Policy Objectives

This Policy is designed to:

  • promote safe and controlled gambling behaviour
  • support informed decision-making by customers
  • identify potential risk indicators at an early stage
  • provide effective tools for self-management
  • comply with regulatory obligations
  • minimise gambling-related harm where possible

4. Age Verification and Eligibility

Access to the Services is strictly limited to individuals aged 18 years or older, or the legal gambling age in the relevant jurisdiction, whichever is higher.

The Company applies verification procedures to confirm identity and age. Where underage activity is suspected, the account will be suspended pending investigation and may be permanently closed.

5. Responsible Gaming Tools

The Company provides customers with tools to manage their gambling activity, including:

Deposit Limits – Users may set limits on how much they can deposit over daily, weekly, or monthly periods.

Loss Limits – Users may set maximum loss thresholds within defined time periods.

Session Controls – Users may control or limit the duration of their gaming sessions.

Reality Checks – Automated reminders may be displayed during gameplay to help users monitor time and spending.

Self-Exclusion – Users may voluntarily exclude themselves from accessing the Services for a fixed or indefinite period. Self-exclusion remains active for the entire selected duration and cannot be reversed during that period.

6. Behaviour Monitoring and Risk Detection

The Company monitors user activity to identify behaviours that may indicate problematic gambling patterns.

Indicators may include:

  • increased deposit frequency or amounts
  • repeated attempts to recover losses
  • unusually long or frequent gaming sessions
  • significant changes in betting behaviour
  • deviation from normal user activity

Where risk indicators are identified, the Company may:

  • contact the customer
  • recommend or apply responsible gaming tools
  • impose temporary restrictions
  • escalate the matter for internal review

7. Intervention and Protective Actions

Where appropriate, the Company may implement protective measures, including:

  • temporary suspension of account access
  • cooling-off periods
  • mandatory limits on deposits or wagering
  • restriction of certain features
  • referral to external support services

These measures are applied in accordance with internal assessments and regulatory expectations.

8. Self-Exclusion Framework

Self-exclusion allows customers to take a voluntary break from gambling.

During self-exclusion:

  • account access is blocked
  • promotional communications are disabled
  • measures may be applied to prevent new account creation

Users are encouraged to seek external assistance if they are experiencing gambling-related difficulties.

9. Financial Responsibility

Customers are encouraged to gamble responsibly and only with funds they can afford to lose.

The Company may take steps to identify indicators of financial risk and apply appropriate protective measures where necessary.

10. Support and Assistance

The Company recognises the importance of access to independent support services for individuals affected by gambling-related harm.

Where appropriate, users may be provided with information about organisations offering counselling and support.

11. Training and Internal Controls

Relevant employees receive training on:

  • recognising signs of problem gambling
  • responsible gaming tools and interventions
  • escalation procedures
  • regulatory requirements and player protection obligations

Training is reviewed periodically to maintain effectiveness.

12. Record Keeping and Compliance Monitoring

The Company maintains records relating to responsible gaming measures, including:

  • limit settings and changes
  • self-exclusion actions
  • intervention decisions
  • risk assessment outcomes

These records support compliance monitoring and regulatory reporting obligations.

13. Policy Review

This Responsible Gaming Policy is reviewed on a regular basis to ensure alignment with regulatory requirements and industry best practices.

The Company may amend this Policy from time to time, and the most recent version will always be available through official Company channels.