GAME BÀI ĐẲNG CẤP

Terms and Conditions

Version: v1.0

Last Updated: dd/mm/yyyy

1. Acceptance and Applicability

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you and Ventures Lab Malta Limited governing your access to and use of the online gaming platform, website, services, and related offerings (the “Company”, “we”, “us”, or “our”).

This website is operated by Ventures Lab Malta Limited, a company incorporated under the laws of Malta with Company Registration Number C 89206 and having its registered office at Quad Central, Q3, Level 1, Office 5, Triq l-Esportaturi, Birkirkara,, Birkirkara, ., Malta. Ventures Lab Malta Limited is licensed and regulated by the Malta Gaming Authority (MGA) under B2C Gaming Service Licence No. MGA/B2C/799/2020 to provide Type 1 (casino) and Type 2 (fixed-odds betting) gaming services.

By registering an account, accessing the platform, or using any part of the services, you confirm that you have read, understood, and agree to be bound by these Terms.

If you do not agree to these Terms in full, you must not proceed with registration or use of the services.

2. Amendments to the Terms

We reserve the right to modify, update, or revise these Terms at any time to reflect changes in legal, regulatory, operational, technical, or responsible gambling requirements.

Where changes materially affect your rights or obligations, we will provide reasonable advance notice prior to their implementation, outlining the nature of the amendments.

Where acceptance is required, continued use of the platform will be conditional upon acceptance of the updated Terms. Until such acceptance is provided, access to gaming or wagering features may be restricted. Withdrawal of available funds will remain permitted, subject to standard verification procedures and applicable legal obligations.

3. Eligibility and Account Conditions

3.1 Age and Legal Eligibility

Access to the services is restricted to individuals who are at least 18 years of age or who meet the minimum legal gambling age in their jurisdiction, whichever is higher.

We may require proof of identity and age at any time. Submission of false, incomplete, or misleading information may result in:

  • Account suspension or termination
  • Forfeiture of bonuses and winnings
  • Notification to relevant regulatory or enforcement authorities where required

3.2 Jurisdictional Limitations

Users are responsible for ensuring that participation in online gambling is lawful in their jurisdiction.

We do not knowingly provide services in jurisdictions where gambling is prohibited, restricted, or where we are not authorised to operate.

If access is detected from a restricted jurisdiction, we may:

  • Block access to the platform
  • Suspend or close the account
  • Restrict deposits and withdrawals

3.3 Single Account Requirement

Each user is permitted to register and maintain only one account.

All account information must be accurate and exclusively related to the account holder. The use of multiple accounts, false identities, or third-party accounts is strictly prohibited.

If duplicate or fraudulent accounts are identified, we may:

  • Close all related accounts
  • Remove promotional benefits or bonuses
  • Forfeit associated winnings

3.4 Compliance Obligations

Users must comply with:

  • Applicable laws and regulations
  • These Terms and related policies
  • Game rules and promotional conditions

Failure to comply may result in restriction, suspension, or termination of access.

4. User Responsibilities

4.1 Account Security and Access

Users are responsible for maintaining the confidentiality of their login credentials.

Any activity conducted using valid credentials will be considered authorised by the account holder unless evidence demonstrates otherwise.

Users must immediately report:

  • Suspected unauthorised access
  • Loss or compromise of credentials
  • Suspicious account activity

We accept no liability for losses resulting from failure to safeguard account access.

4.2 Accuracy of Information

All account details must be complete, accurate, and kept up to date.

Users are required to promptly update:

  • Contact information
  • Payment details
  • Residential address

Failure to maintain accurate information may result in delays, verification issues, or account restrictions.

4.3 Game Rules and Risk Awareness

Users are responsible for reviewing and understanding all applicable rules before participating in any game or promotion.

All participation is voluntary and undertaken at the user’s own risk. The Company shall not be liable for any financial losses arising from gameplay.

4.4 Prohibited Conduct

Users must not engage in:

  • Fraudulent or deceptive activity
  • Collusion or coordinated cheating
  • Use of automated systems, bots, or scripts
  • Exploitation of system errors or vulnerabilities
  • Manipulation of game outcomes or platform functionality
  • Money laundering or suspicious transactions
  • Abuse or misuse of promotions or bonuses

Account transfer, sale, or sharing is strictly forbidden.

Any breach may result in immediate suspension, termination of the account, and forfeiture of balances, bonuses, or winnings.

4.5 Behaviour and Communication Standards

Where communication features are available, users are required to act respectfully and responsibly.

Prohibited behaviour includes:

  • Harassment, threats, or abusive language
  • Hate speech or discriminatory content
  • Offensive, obscene, or unlawful material
  • Explicit or inappropriate content

We reserve the right to restrict or remove access to communication features or accounts where violations occur.

4.6 Account Closure by User

Users may close their account at any time via account settings or customer support.

Users are advised to withdraw any remaining balance prior to closure.

Closure may be delayed where:

  • Verification is incomplete
  • Investigations are ongoing
  • Disputes remain unresolved

Upon closure:

  • Access to services will cease
  • Unused bonuses may be forfeited where applicable
  • Regulatory and legal retention obligations may continue

Users are encouraged to use responsible gambling tools where appropriate.

5. Company Rights and Operational Measures

5.1 Verification and Due Diligence

We may request identity, financial, and account verification at any time, including:

  • Government-issued identification
  • Proof of address
  • Payment method verification
  • Source of funds or source of wealth documentation

Failure to provide requested information may result in restricted access to services.

5.2 Service Availability

The platform may be affected by:

  • Maintenance activities
  • System upgrades
  • Security updates
  • Technical disruptions

We strive to ensure continuous availability but do not guarantee uninterrupted service.

5.3 Monitoring and Controls

We may impose limits on deposits, withdrawals, and wagering activity.

All transactions are subject to monitoring for compliance, fraud prevention, and regulatory purposes. Suspicious activity may trigger additional verification or reporting obligations.

5.4 Suspension and Termination Rights

We may suspend or terminate accounts where necessary due to:

  • Breach of these Terms
  • Fraud or illegal activity
  • Regulatory obligations
  • Security concerns

Where practicable, users will be notified.

5.5 Intellectual Property Rights

All intellectual property rights in and to the website, together with all materials made available on or through it, are owned by or licensed to Ventures Lab Malta Limited. This includes, without limitation, all text, software, source code, scripts, interfaces, graphics, designs, illustrations, images, photographs, audio, video, music, games, interactive features, documentation, data (including database content and statistical compilations), trademarks, service marks, trade names, logos, and any other content or materials accessible via the website (collectively, the "Content").

The Content is protected under applicable intellectual property laws and international treaties, including copyright, trademark, patent, design, and database rights. No rights, title, or interest in the Content are transferred to you by virtue of your access to or use of the website, except for the limited right to use the website strictly in accordance with these Terms.

Limited Licence

Subject to your compliance with these Terms, Ventures Lab Malta Limited grants you a revocable, non-exclusive, non-transferable, and non-sublicensable right to access and use the website for your personal, non-commercial use only. Except as expressly permitted, no other rights or licences are granted or implied.

Restrictions on Use

Except where expressly authorised by these Terms, applicable law, or the intended functionality of the website, you must not:

  • copy, reproduce, distribute, publish, display, transmit, perform, or otherwise exploit any part of the Content in any manner not expressly permitted;
  • access, scrape, harvest, or extract Content, data, or source code from the website using automated systems (including bots, crawlers, spiders, or data mining tools) or manual methods;
  • modify, adapt, translate, reverse engineer, decompile, disassemble, or create derivative works from any part of the Content or underlying systems;
  • sell, license, sublicense, assign, transfer, lease, rent, host, or otherwise commercially exploit the Content in whole or in part;
  • remove, obscure, or alter any copyright, trademark, proprietary notice, or rights management information contained in the Content;
  • use the Content or website data to develop, train, test, benchmark, or operate any competing or substantially similar product, service, platform, or website;
  • compile, build, or maintain any database, index, directory, archive, or dataset derived from the Content or website, whether directly or indirectly;
  • use the trademarks, branding, or reputation of the website in any advertising, marketing, promotional, sponsorship, reporting, or commercial activity without prior written consent or lawful authority; or
  • use the Content for any purpose other than personal, non-commercial use as expressly permitted under these Terms.

Reservation of Rights

All rights not expressly granted under these Terms are reserved by Ventures Lab Malta Limited and its licensors. Any unauthorised use of the Content or the website may constitute a violation of intellectual property rights and may result in legal action.

5.6 Account Suspension

Accounts may be suspended or closed due to:

  • Verification failure
  • AML or fraud concerns
  • Policy breaches
  • Regulatory obligations

Reactivation is not guaranteed.

6. Payments and Financial Terms

6.1 Source of Funds and Enhanced Due Diligence

All deposits must originate from legitimate sources owned by the account holder.

Where cumulative deposits reach €2,000, enhanced due diligence measures will be applied in accordance with AML requirements.

This threshold is calculated on either:

  • A daily cumulative basis
  • A rolling 180-day period

Users may be required to provide:

  • Identity verification
  • Payment ownership confirmation
  • Source of funds documentation
  • Source of wealth information where applicable

Transactions may be restricted pending completion of verification.

Failure to comply may result in account suspension or closure.

6.2 Deposit Methods

Deposits may be made via:

  • Bank transfer
  • Debit or credit cards
  • E-wallets
  • Cryptocurrency (where supported)

Funds are credited upon successful confirmation.

6.3 Account Funds

Account balances are intended solely for gaming purposes and do not constitute financial deposits or banking services. No interest is earned or payable.

6.4 Withdrawals

Withdrawals are subject to:

  • Identity verification
  • Compliance checks
  • Bonus wagering requirements

Processing times may vary depending on payment providers and security procedures.

6.5 Promotions and Bonuses

Promotions may include bonuses, cashback, free bets, loyalty rewards, or similar incentives.

Each Promotion is governed by specific terms forming an integral part of these Terms.

6.5.1 Acceptance Requirement

Participation requires explicit acceptance of promotional terms prior to activation.

6.5.2 Promotional Conditions

Each Promotion will define:

  • Wagering requirements
  • Eligibility conditions
  • Time limits
  • Withdrawal restrictions
  • Additional applicable rules

6.5.3 Availability of Terms

Promotional terms remain accessible during and after activation.

We may modify or withdraw promotions where necessary due to fraud, abuse, or regulatory obligations.

6.6 Withdrawal Processing

Withdrawals are processed following completion of verification and compliance checks.

Any funds subject to wagering requirements must be fully cleared before withdrawal.

Processing is typically completed within 24 hours after verification, excluding delays caused by third-party providers.

6.7 Fees and Charges

Any applicable fees will:

  • Be clearly disclosed prior to transactions
  • Be published in a dedicated fees section
  • Comply with applicable legal requirements

No undisclosed charges will be applied.

Users will be informed in advance of any changes.

6.8 Payment Holds and Reviews

Transactions may be delayed or suspended in cases of:

  • Suspected fraud
  • AML or compliance checks
  • Irregular or unusual activity

Funds will be released once investigations are concluded.

6.9 Dormant Accounts

An account is considered dormant after 12 months of inactivity.

Dormant accounts may:

  • Require re-verification
  • Lose access to promotional features
  • Be subject to administrative controls

Where permitted, a monthly maintenance fee may be applied following prior notice.

Users will be given the opportunity to withdraw funds or reactivate their account.

All remaining funds remain the property of the user.

7. Risk, Liability, and Disclaimers

7.1 Gambling Risk Disclosure

All gaming involves risk. Outcomes are random or system-determined, and losses may occur.

7.2 Service Disclaimer

Services are provided on an “as is” and “as available” basis without guarantees of uninterrupted access.

7.3 Technical Errors

We may:

  • Void affected wagers
  • Adjust balances
  • Reverse incorrect transactions
  • Suspend impacted services

7.4 Refund Policy

Refunds may be issued where required, including:

  • Game or event cancellation
  • Technical errors affecting fairness
  • Pricing or system malfunctions
  • Duplicate transactions
  • Regulatory obligations

Refunds will be returned via the original payment method where possible or an approved alternative in compliance with AML requirements.

7.5 Limitation of Liability

We are not liable for indirect or consequential losses, including:

  • Loss of profits
  • Loss of winnings
  • Data loss
  • Business interruption

Liability is limited to the maximum extent permitted by law.

7.6 Force Majeure

We are not responsible for disruptions caused by events beyond our reasonable control, including:

  • Natural disasters
  • Cyber incidents
  • Government actions
  • Infrastructure failures

7.7 Third-Party Services

We are not responsible for external websites or services accessed via the platform.

7.8 Indemnity

Users agree to indemnify the Company against any losses arising from:

  • Breach of these Terms
  • Misuse of services
  • Illegal conduct
  • Violation of third-party rights

8. Legal Information

8.1 Company Details

Ventures Lab Malta Limited
Registration Number: C 89206
Registered Address: Quad Central, Q3, Level 1, Office 5, Triq I-Esportaturi, Birkirkara, Malta
Licence Number: MGA/B2C/799/2020

8.2 Governing Law

These Terms are governed by Maltese law. Any disputes shall fall under the jurisdiction of Maltese courts unless otherwise required by applicable legislation.

8.3 Regulatory Framework

The Company operates under:

  • Malta Gaming Authority Licence MGA/B2C/799/2020
  • FIAU AML obligations
  • FATF international standards

8.4 Responsible Gambling Tools

Available tools include:

  • Deposit limits
  • Loss limits
  • Session reminders
  • Cooling-off periods
  • Self-exclusion options

8.5 Complaints and Dispute Resolution

Where a complaint or dispute is not resolved through the Company’s internal complaint handling procedure, the player may escalate the matter to:

  • the Malta Gaming Authority (“MGA”);
  • an Alternative Dispute Resolution (“ADR”) entity approved in accordance with applicable regulatory requirements; and/or
  • the competent courts of Malta.

Where an ADR mechanism is made available or selected, the player shall be informed in advance, in clear and comprehensible terms, of the procedure and its legal effect, including whether the outcome is binding or non-binding.

Where the ADR process is non-binding:

  • the ADR outcome shall constitute a non-binding recommendation or opinion only and shall not be legally binding or enforceable;
  • the Company shall not be required to accept, implement, or give effect to the outcome, without prejudice to any voluntary settlement or agreement reached between the parties; and
  • the player retains the right to pursue the dispute before the Maltese courts or any other competent judicial authority in order to obtain a binding and enforceable decision.

Where the ADR process is binding, the player shall be clearly informed prior to participation that:

  • the ADR decision will be final and legally enforceable under the applicable ADR framework; and
  • participation may limit or replace the right to further judicial proceedings, except where such limitation is not permitted under applicable law, including rights of appeal or judicial review.

Participation in ADR shall not, unless required by the applicable ADR framework and permitted by law, prevent the player from initiating court proceedings prior to the commencement of the ADR process.

This clause is without prejudice to any mandatory rights and remedies available to the player under Maltese law and applicable European Union legislation.

8.6 Related Policies

This document should be read alongside:

  • Responsible Gaming Policy
  • AML & KYC Policy
  • Privacy Policy
  • Complaints Policy